Practical answers before you start.

Navio turns an existing spreadsheet or job list into an efficiently sequenced route, a browser-based driver link, a live office view and a record of what happened at each job.

Navio is designed for small service fleets whose work begins with a list of addresses and job information. It is particularly useful when the office needs to plan the order, send the work to a driver and review the completed run.

Google Maps is excellent for ordinary point-to-point navigation, and a driver may still use familiar mapping tools alongside Navio. The standard Google Maps directions interface, however, supports up to nine stops, including the final destination, and leaves the user to arrange their order.

Navio is built around the wider service-fleet workflow: bringing in a larger job list, sequencing it, choosing a standard or left-hand approach, sharing selected job details with a driver, recording issues, photos and signatures, and showing progress back at the office.

Google also provides a separate paid Route Optimization API for organisations building their own systems. That is a developer product rather than a ready-to-use dispatch workflow.

Not necessarily. Navio is designed to work with the spreadsheet, export or job list your office already produces. It focuses on the work between receiving that list and reviewing the completed run rather than trying to replace every customer, quoting or accounting system.

Yes, where the workflow fits. Navio can sequence address-based deliveries, pass selected package or customer information to a driver and capture completion evidence. Its primary design focus remains practical service-fleet work rather than complex warehouse or multi-depot logistics.

Navio is currently focused on routes in New Zealand and Australia. Support for another country can be discussed, but address formats, mapping coverage and local routing behaviour need to be assessed before any commitment is made.

Open an Excel, CSV or text file, then choose the columns containing the address and any job details you want to retain. If you do not have a file, you can paste a list of addresses directly into the route builder.

The route builder currently accepts .xlsx, .xls, .csv and .txt files. Copying and pasting addresses is also supported.

No. The source file is opened and processed in your browser. Only the information you select and save as part of a route is sent to Navio. Columns you do not select are disregarded in the browser and are not saved by Navio.

Navio uses the geocoded job locations, the chosen start and finish, road network travel estimates and the selected destination approach to calculate an efficient sequence. It does not simply preserve the row order from the spreadsheet.

Limits depend on the plan. The current standard trial supports up to 300 stops in a route, while the Core plan supports up to 400. Your account shows the limits that apply to your plan.

Yes. You can select the start and finish before optimisation. The finish can be the same as the start for a round trip, a different job, or left open when the route does not need to return to a fixed location.

For New Zealand and Australian routes, this option asks the route builder to favour arriving with the destination on the vehicle’s left where the road network permits it. That can reduce unnecessary road crossings or turnarounds for work where stopping on the left is preferable.

It is a routing preference rather than a guarantee. Road data, access, restrictions and actual conditions still need to be checked by the business and driver.

Yes. The office can review the stops and route line, correct or remove problem entries, change the route setup and optimise again before saving and sharing the route.

Yes. You can create and save separate routes, share each one with its intended driver and view multiple active routes on the office dashboard. Higher-volume or multi-user requirements may be better suited to a business or Growth setup, which can be discussed with Navio.

Not currently. Navio plans from the road network and estimated travel times, not a live traffic feed. Conditions can change after a route is built, so the driver must respond to congestion, closures, road signs and other real-world conditions.

No. A driver opens the shared route in a mobile browser. This avoids an app store installation and a separate device rollout.

Not for an ordinary shared driver route. The driver uses the route link and identifies themselves for the run. The office controls the route and can revoke its shared access.

The driver sees the route, the current job and only the job fields the office selected for the driver view. Unselected spreadsheet columns are not automatically exposed.

Yes. A business can protect shared driver routes with a password. The route link itself should still be treated as an access credential and sent only to the intended recipient.

Yes. With location permission, the browser-based driver view shows the current route leg, map position and navigation guidance alongside the job details and completion actions.

A driver can mark the job complete or report an issue, add a comment and, where enabled, attach a photo or collect a signature. The result remains associated with that stop for office review.

Yes. A business can require completion proof such as a photo or signature, and can require a photo for selected issue reasons. The exact rule can be adjusted to suit the work.

A data connection is required to open the route, receive updates and submit job actions. Photo uploads can wait and retry when the connection returns, but Navio does not currently promise a fully offline driver experience.

Yes. The live dashboard shows active routes, driver progress and counts of completed, pending and issue jobs as activity is submitted from the driver route.

Depending on the driver’s action and the business settings, the record can include completion or issue status, time, driver identity, issue reason, comment, photo and signature.

Yes. Navio can download the route results as an Excel workbook. When the run includes photos or signatures, the download can include the workbook and associated evidence in a ZIP file.

Available history depends on the account plan. The Core plan currently provides up to 365 days of route history. Retention of underlying records, backups and required business information is also governed by the Privacy Statement.

The standard trial lasts seven days and lets you test the route builder, driver links and run-review workflow using your own job list.

No. The standard seven-day trial does not require billing details and does not automatically become a paid subscription.

Unless you choose a paid plan, the account moves to the available free access and limits. You can then decide whether to continue on the free level or upgrade.

The current Core plan is NZD $80 per month. It includes the main route planning, driver execution and run-review workflow. Higher-volume or multi-user requirements can be discussed separately.

Yes. An authorised billing user can cancel through the billing portal. Cancellation normally takes effect at the end of the current paid monthly period, so paid features remain available until then.

Multi-user business accounts are supported, with separate user sign-ins and configurable permissions. The appropriate user allowance and plan depend on the business setup, so contact Navio to discuss the team rather than sharing one person’s password.

Your business retains ownership of the information it provides. Navio processes that information to operate, secure and support the service as described in the Privacy Statement.

Navio uses protected sessions, account and permission controls, controlled route sharing, validated evidence uploads and time-limited access to stored photos and signatures. The Security page explains the current safeguards in more detail.

Absolutely. Navio is shaped by the practical needs of the businesses using it, and feature suggestions are welcome. A request begins as a discussion so the problem, wider usefulness and implementation requirements can be understood.

Navio cannot make an upfront commitment that every request will be built or provide a delivery date before that assessment.

It may be possible. The best starting point is a conversation about the work, the information involved and whether the requirement would fit the wider product. That discussion does not create an upfront development commitment.

Yes, you can request it. Expansion beyond New Zealand and Australia needs to account for local maps, addressing, routing behaviour and demand. Navio will consider the request, but cannot promise support or a delivery date before that work has been assessed.

Use the Contact page or email [email protected]. Include what you were trying to do and where the problem occurred, but do not send passwords or unnecessary private customer information.